Kylie Janssens

Kylie Janssens

  • Post category:Profiles

Senior Executive Leadership Coach

(BA Hons) in Educational Publishing Studies, WITS; (BA Ed) WITS; Plan and Conduct Assessment of Learning, Skills Development Facilitator, Learning Performance Link.)

Kylie is a learning and development specialist. She is respected for her 20 years work in skills development and training, in both the public and corporate sectors. She brings excellence in strategic and project management, facilitation, coaching, quality management systems development, materials development and assessment design to the team. She obtained her BA Education and BA Honours degrees from the University of the Witwatersrand. She is a registered Assessor, Moderator and Skills Development Facilitator. Together with her associate, Dr John Thurlow, she developed the EvolvEQ assessment, training and coaching tool.

Kylie has served on various Education, Training and Skills Development committees including the Accreditation Committee of Council for Umalusi, The Learning Academy Worldwide and The Humanity Initiative. Kylie’s extensive facilitation experience includes a wide range of specialities and is not limited to: Business Communication, Sales Training, Customer Service Excellence, Business Ethics and Etiquette, Conflict Management and Assertiveness, Problem Solving and Critical Thinking, Quality Assurance and Management, Emotional Intelligence in the Workplace.
Kylie’s impactful level of expertise in these areas makes her a valuable member of the IE Group Team.

Coaching Expertise:

  •  Business Ethics and Etiquette
  • Business Writing Skills
  • Call Centre Training – agents and team leaders
  • Conflict Management and Assertiveness
  • Customer Service Excellence
  • Communication Skills (verbal and non-verbal)
  • Emotional Intelligence in the Workplace
  • Innovation and Lateral Thinking
  • Leadership Development
  • Management Development
  • Mentorship and Coaching
  • Personal Mastery
  • Problem Solving and Critical Thinking
  • Sales Training
  • Self-management in Time
  • Stress Management and Wellness
  • Supervisory Skills
  • Team Building and Dynamics
  • Transitioning into the Workplace
  • Developing a Quality Management System
  • Skills Development and Training Consultation
  • Skills Development Facilitator – Seta Liason and company requirements
  • Moderating and Assessing of specific unit standards
  • EvolveEQ Train the Trainer
  • EvolveEQ Online Assessment Coaching and Mentoring

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