Senior Executive Leadership Coach
(BA Hons) in Educational Publishing Studies, WITS; (BA Ed) WITS; Plan and Conduct Assessment of Learning, Skills Development Facilitator, Learning Performance Link.
Kylie is a learning and development specialist. She is respected for her 20 years work in skills development and training, in both the public and corporate sectors. She brings excellence in strategic and project management, facilitation, coaching, quality management systems development, materials development and assessment design to the team. She obtained her BA Education and BA Honours degrees from the University of the Witwatersrand. She is a registered Assessor, Moderator and Skills Development Facilitator. Together with her associate, Dr John Thurlow, she developed the EvolvEQ assessment, training and coaching tool.
Kylie has served on various Education, Training and Skills Development committees including the Accreditation Committee of Council for Umalusi, The Learning Academy Worldwide and The Humanity Initiative. Kylie’s extensive facilitation experience includes a wide range of specialities and is not limited to: Business Communication, Sales Training, Customer Service Excellence, Business Ethics and Etiquette, Conflict Management and Assertiveness, Problem Solving and Critical Thinking, Quality Assurance and Management, Emotional Intelligence in the Workplace.
Kylie’s impactful level of expertise in these areas makes her a valuable member of the IE Group Team.
Business Ethics and Etiquette
Business Writing Skills
Call Centre Training – agents and team leaders
Conflict Management and Assertiveness
Customer Service Excellence
Communication Skills (verbal and non-verbal)
Emotional Intelligence in the Workplace
Innovation and Lateral Thinking
Mentorship and Coaching
Problem Solving and Critical Thinking
Self-management in Time
Stress Management and Wellness
Team Building and Dynamics
Transitioning into the Workplace
Developing a Quality Management System
Skills Development and Training Consultation
Skills Development Facilitator – Seta Liason and company requirements
Moderating and Assessing of specific unit standards
EvolveEQ Train the Trainer
EvolveEQ Online Assessment Coaching and Mentoring