Assertiveness is comprised of important interpersonal communication skills and traits that can be learned and practiced. This workshop will provide you with many tips, techniques, and opportunities to try out your own skills. Being assertive is completely different to being aggressive, although the inability to be assertive can create feelings of failure and anger. Being assertive is something that many of us find difficult and we sometimes prefer to avoid conflict of any kind and may find it difficult to challenge others in a clear thoughtful way. It can be easier to resort to overt aggression, sarcasm or passive detachment.
Step by step, you’ll go from identifying your current style to applying a more effective approach. You’ll examine the entire dynamic process using role play and feedback sessions. Acquire a polished and more powerful communication style and let your leadership ability emerge.
Presented by: Kay Leslie
By the end of this workshop you should be able to:
- Define assertiveness and what it means to you.
- Understand the difference between passive, aggressive and assertive.
- Know the benefits of being assertive.
- Understand your current style before making changes.
- List possible obstacles to you being assertive.
- Demonstrate the assertiveness LADDER.
- Demonstrate assertive communication techniques.
- Demonstrate using ‘I’ statements.
Put the skills learnt in class into practice by completing a POE.
Who should attend?
This course will be of benefit to you if you:
- Require more confidence when interacting with colleagues, managers and clients
- Want to become more effective at making requests of others
- Find it difficult to say ‘no’ to unreasonable demands
- Need to influence without authority
- Need to express your thoughts and feelings to others in an effective manner
- Get angry with others who don’t appear to consider your views