Communication Skills – My Pocket Coach

Leading in a Digital Age

Johanica Havenga — Tue, 05 Jul 2022 06:52:39 +0000

Although most of us know that commanding and pace-setting styles of leadership are passé, leading in a digital age is a delicate balance between EQ and “making it happen”. Change is happening too quickly to enable passive styles of leadership. It has become essential to balance soft skills with data driven information to create meaningful results.

1. Expertise and Flexibility
Gone are the days when leadership required technical proficiency – regarded as a baseline competence today. Leaders who may not have expertise in technology use their wisdom – known as Phronesis by the ancient Greeks – a combination of experience and wisdom to guide decisions. Use data and wisdom – flexibility to gain insights and knowledge from employees and customers to make appropriate decisions. Be flexible in your decision-making process and reverse wrong decisions if necessary, by always taking responsibility for the decision.

2. Transformational and Transactional leadership
Visionary leadership is essential. However, the roadmap for getting there may be a little opaque. Get around this by making sure your vision is realistic and communicated clearly to followers to allow for ownership of the vision. Focus on tangible first goals that can be expanded into other areas.

3. Active listening precedes decision making
Listening carefully to seek to understand before being understood is vital to allow for ownership. Empower others to achieve goals and hold them accountable. Once careful listening has happened, be decisive.

4. Intuition and Rational
Research has shown that EQ is a superior intelligence that processes information a hundred thousand times faster than the conscious brain – it can make 10 million connections in one second. However, in today’s digital world analytics data driven decision-making should precede any intuitive decision. However, once the data is provided and intuition is conflicting, look harder before informing any decision.

5. Speed and Perfection
Perfectionism is a long outdated concept. Better to fail fast than to risk missing the boat completely. However, find the balance between perfectionism with testing and consideration to avoid making premature decisions that could be disastrous

What to do:
Know thyself, wrote the ancient Greeks. Participating in a scientific EQ assessment will indicate your level of self-awareness that is critical. Knowing yourself so that you can deepen strengths and bridge growth areas is key in leadership today. Know that when you commit to continuous learning you grow. It’s not always comfortable. Listen more, we have two ears and one mouth and should use it in that proportion.
However, above all, believe in yourself.

By Gail Cameron

We need to talk…

Johanica Havenga — Mon, 14 Jun 2021 13:08:54 +0000

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Listening – Meditation Gail Cameron

Emma Cameron — Wed, 27 Jan 2021 13:04:57 +0000

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Develop your Voice and Speech Mechanism – Short Course by MPC and IE Group

Johanica Havenga — Fri, 23 Oct 2020 09:06:48 +0000

Voice and speech are the main communication tools in business. We explore the refinement of all aspects of voice, speech and pronunciation development to elevate this important tool. Our approach to voice, speech and pronunciation is: to optimise clarity and vocal impact.

This short course will include the following:

(1 hour) Acquire three-dimensional breathing, relaxation and body-alignment are explored when necessary to promote effective vocal habits, with economy of effort.
(1 hour) learn what oral resonance is and how to acquire it: Oral resonance and placement is explored when the placement of sound affects pronunciation and speech clarity.
(1 hour) Understand the prosodic elements of speech to refine the use of pace, pitch, tone, inflection, emphasis, pause and phrasing. Refinement secures clear, well-modulated speech that enables coachees to express ideas with increased impact.
(1 hour) Develop articulation. Acquire clear speech by assessing and refining the way in which sounds are articulated.
(1 hour) Understand phonemes and stress patterns by refining the specific phonemes (sounds) that affect clarity.
(1 hour) Understand and refine The vowel-system to eliminate habitual pronunciation errors and enable coachees to use clearer, more neutral English. We will identify the first-language interferences and introduce the English sounds to elevate pronunciation. We will also identify the consonantal-system to promote clear speech by introducing the most important voiced and unvoiced English consonants to enhance the rhythm of speech.

Booking Process:

For more information or to book email us at info@mypocketcoach.co.za

Duration:

A short course consisting of 6 sessions (6 hours)

Social Speeches – Short Course by MPC and IE Group

Johanica Havenga — Fri, 23 Oct 2020 09:06:05 +0000

The making of small talk in pressurized communications can be intimidating and nerve-wracking. If you have difficulty in keeping the conversational ball rolling or find the making of social speeches such as “The Thank You”, “Acceptance”, “Introductory”, “Wedding or Birthday” and “Impromptu” speeches, a challenge, this module will prepare and provide you with the confidence to speak on any occasion.

This short course will include the following:

(1 hour) Prepare your speech with a communications specialist.
(1 hour) Evaluate your personal style in a role play simulation.
(1 hour) Utilize the voice, speech mechanism and non-verbal behaviour to ensure impact.
(1 hour) Deliver your speech and participate in an assessment of your skills.
(1 hour) Acquire networking skills.
(1 hour) Refine personal impact expressors such as your image, vocal and social intelligence.

Booking Process:

For more information or to book email us at info@mypocketcoach.co.za

Duration:

A short course consisting of 6 sessions (6 hours).

Interpersonal Skills – Short Course by MPC and IE Group

Johanica Havenga — Fri, 23 Oct 2020 08:37:56 +0000

The art of acquiring effective conversation skills is easy in this short course with our team of specialists.

This short course will include the following:

(1 hour) examine your ability to influence appropriately and acquire effective enhancement strategies.
(1 hour) Active listening, turn-taking and topic control form the foundation of interpersonal fluency. Explore your personal style and acquire practical strategies to refine your skills.
(1 hour) Understand social intelligence from social awareness that enables the sensing of others’ inner states to managing your own responses to ensure appropriate rapport, empathy and influencing skills.
(1 hour) Acquire effective strategies to sell ideas and influence with integrity – includes practical application.
(2 hours) refine voice, speech and non-verbal behaviour to communicate with impact and variety.

Booking Process:

For more information or to book email us at info@mypocketcoach.co.za

Duration:

A short course consisting of 6 sessions (6 hours)

Authentic Leadership – Short Course by MPC and IE Group

Johanica Havenga — Thu, 22 Oct 2020 10:31:46 +0000

Authentic leaders demonstrate a passion for their purpose, practice their values consistently and lead with their hearts as well as their heads. They establish long-term, meaningful relationships and have the self-discipline to get results. They know who they are – therefore self-awareness is key. Authenticity means not being afraid to be who you are. In this short course on becoming an authentic leader, explore best practice leadership through the compelling story of an authentic African business leader that will unveil scientific evidence that links inherent capacity to organisational leadership success. Identify emotional intelligence competencies such as courage and self-awareness to ignite your own outstanding performance. Explore the Sacrifice Syndrome (burn-out) and how to attain renewal and resilience by heightening mindfulness, hope and compassion.

This short course will include the following:

• (1 hour) Explore an authentic African leader’s true story and the hallmarks of success.
• (1 hour) Explore and reinforce your own authentic emotionally intelligent leadership style.
• (1 hour) Excavate your own authenticity to identify your strengths and development areas.
• (1 hour) Establish and integrate communication leadership hallmarks such as the ability to influence with integrity by exploring the communicative tools such as your voice and speech mechanism.
• (1 hour) Identify any negative non-verbal behaviour you project in order to overcome negative messages you may be signaling unconsciously.
• (1 hour) Acquire effective leadership negotiation techniques to influence, lead, direct and motivate with confidence.

Booking Process:

For more information or to book email us at info@mypocketcoach.co.za

Duration:

A short course consisting of 6 sessions (6 hours)

Tips for Assertive Interaction

Johanica Havenga — Tue, 06 Oct 2020 09:26:43 +0000

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Tips for Assertive Communications

Johanica Havenga — Tue, 06 Oct 2020 09:25:33 +0000

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Nonverbal Communication Audio

strang — Wed, 17 Jun 2020 17:07:09 +0000

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