Authentic African Leadership in Uncertain Times
Successful organisations have effective leaders. Effective leaders today are authentic, have emotional and social intelligence competencies, are vulnerable and bold in leading their teams. Leading in The Fourth Industrial Revolution…
Enhancing Call Centre Performance Workshop
Lucrative Call Centres require dynamic, flexible and skilled employees who have a thorough understanding of their product or services, are able to work quickly and effectively without sacrificing the quality…
Empowering Frontline – Customer Service Teams
Your Frontline staff is the face of your brand. They embody the company’s values, etiquette, mission, and vision. A customers first impression and experience with a frontline employee can have…
Leader as Coach
The role of leaders, as we know it, is dramatically evolving. Within the VUCA (Volatile, Uncertain, Complex, Ambiguous) climate that organisations are faced with, leaders are being called upon to…
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