Unless you know what you want to achieve, there’s no way to measure how close you are to achieving that objective. Goals or Targets give you a standard against which…
Crossed arms, heavy sighs, short replies - you know when a customer's getting frustrated. Worse, these physical signs show they're losing interest in what you're saying, and your shot at…
In this growing electronic age, we often forget how important it can be to have simple telephone and email etiquette. Knowing the proper etiquette and procedures can show a great…
A successful organisation needs committed employees who complete work procedures consistently and accurately. It also requires all involved to contribute their experience, knowledge, and ideas to constant improvement for the…
Purpose is where we find meaning — what we want to do and contribute in life. Purpose certainly can be linked to your job or career, but many people don't…
We often hear this phrase being used negatively: “He’s not a people person.” Or to list qualifications for a job: “Looking for a people person.” But what does it mean…