Crossed arms, heavy sighs, short replies - you know when a customer's getting frustrated. Worse, these physical signs show they're losing interest in what you're saying, and your shot at…
Explore the five conflict strategies and acquire skills to understand and overcome negative perceptions. Participate in practical simulations to refine your personal style and skills. Explore the nature, sources and…
When we think of managing conflict, our attention immediately turns to the different conflict styles, acquiring assertive expression, or improving one’s interpersonal skills such as heightening the art of diplomacy…
My Pocket Coach · MPC-Hayley-conflict-management
10 Guidelines to constructive Conflict Resolution Background of Conflict Resolution Conflict is a natural occurrence in interactions with others. Although we cannot remove conflict altogether, we can adopt certain strategies…
10 Guidelines to a more Assertive Communication Style Background of Module Assertiveness is a learnt style of communication which does not come naturally to everyone. Assertive communication is the ability…