10 Guidelines to a more Assertive Communication Style

Background of Module

Assertiveness is a learnt style of communication which does not come naturally to everyone. Assertive communication is the ability to express one’s thoughts, feelings and ideas in an open and direct manner without violating the rights of others.

Importance of utilising Assertiveness in the Workspace

Assertive communication can reduce the risk of misunderstandings and conflict in the workplace and can enhance productivity and relationships.

10 Guidelines to communicating more openly and expressing oneself in a positive manner
    1. 1. Understand what your default style of communication is
    1. 2. Clarify and define your boundaries
    1. 3. Identify situations where people are overstepping the boundaries
    1. 4. Express how you feel using a conversational tone
    1. 5. Avoid aggressive body language and tone of voice
    1. 6. Display an open and relaxed posture
    1. 7. Display good eye contact
    1. 8. Be respectful
    1. 9. Speak firmly and to the point
    1. 10. Be factual
    1. 11. Use I statements-‘I feel A (feeling) when you do B (action), what I’d prefer in future is ….. C (request).

    Reflection statement: Through the use of these elements, not only will you have more influence when communicating, but you will gain more respect and have more fulfilling relationships.