Managing Strong and Negative Emotions

  1. When in a negative state of mind, we limit our chances of being able to use the reflective parts of the brain and can severely curtail our chances of improving or changing a negative outcome. Choose to be solution oriented and find a better way.
  2. Resonant people (optimistic, positive) create environments where teams catch fire. Whereas dissonant people (negative, pessimistic, abrasive,) create environments where teams dive.
  3. Research has shown that a 1% improvement in service climate can lead to a 2% increase in revenue.
  4. Teams catch feelings. The strongest influence of that team is the leader. Leaders are the tone setters and keepers of the human climate. They also need to be the motivators.
  5. You can never deny, negate or oppress a negative feeling. It cannot be ignored. The best way to deal with it, is to allow it to be without judgement. Only then can you ask what wisdom it brings. Everything that happens, happens not TO us but FOR us. Without these challenges, we would not be able to grow.
  6. Breath is vital to managing negative emotions. If you can breathe deeply – in for 6 seconds and breath out for 6 seconds, you can inhibit the primitive brain from making you act impulsively.
  7. Becoming aware of your feelings, where you’re feeling them, understanding and labelling them without judgement for what caused them, is an effective way to releasing them.
  8. Knowing your top values is critical. Our strongest conflicts occur when these values are compromised. Knowing your values enables you to better navigate conflicts, as values are not negotiable.
  9. We always have two choices – respond through fear, or respond through love – even compassion for self is a response from love. Responding with love will always have a positive outcome and responding from fear will always be negative.
  10. To be calm in a storm is a strength undefeatable. Anyone can hold the helm when the sea is calm. It takes a strong person to hold it in a storm.