Communication is the foundation of all human interaction. Communication is used to convey thoughts and feelings, resolve conflict, present with flair, convince, confuse and compliment. Speak up to inspire others,…
The globalisation of the business community is bringing fresh challenges to SA's corporate management. Integrating a plethora of mixed cultures into one cohesive team is proving to be more challenging…
Listening, turn-taking and topic control. William Shakespeare once wrote that “Conversation should be pleasant without scurrility, witty without affection, free without indecency, learned without conceitedness, novel without falsehood.” As with…
In May 2003, the International Consortium on Emotional Intelligence Research produced a paper called “Resonant Leadership”. Research was conducted with hundreds of companies to identify emotionally resonant leadership qualities. Resonant…