The Art of Conversational Skills

Listening, turn-taking and topic control. William Shakespeare once wrote that “Conversation should be pleasant without scurrility, witty without affection, free without indecency, learned without conceitedness, novel without falsehood.” As with…

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Dealing with Disaster in the Media

On April 22, 2010, The Deepwater Horizon exploded and collapsed in the Gulf of Mexico. What followed was more than an environmental disaster as BP’s public strategy exacerbated the disaster,…

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